NOTE Please read the below conditions before you report a product
If you can purchase a set of boots with the same specifications cheaper somewhere else, we will match that price and give you a 5% further discount on the competitor’s price.
We would like to be your preferred supplier of recovery products. We therefore provide a price guarantee for ALL products in our entire range! To ensure fair comparison when applying the price guarantee, these simple requirements must be met before the price guarantee will apply:
- It must be a UK online shop with a UK VAT number.
- The product must be in stock and for delivery within 1-3 days.
- The product must be exactly the same: producer, colour etc.
- Documentation must be in the form of a link to the product.
- The price must be for 1 item of the product (not 2 for X pounds).
- The price guarantee applies to products that are in fact available, so no first-come/first-served basis, bundle offers and/or offers with a limited number/for a limited time.
- The price guarantee does not apply to offers that requires membership such as a purchasing association or any form of payment to get access to the offer.
- The price guarantee does not apply to customised products such as gift certificates and return labels.
To apply the price guarantee, you should preferably report the price difference before placing your order. Please do not place an order until you have received approval from us via mail. If, contrary to expectations, you find a product at another online shop which is cheaper than ours, we will match the price for you. Once we have verified that the shop meets our requirements, you will receive a link as a reply to your mail from which you can order the product.
Price guarantee enquiries are processed within 1-3 business days.
If you have already received your product and a maximum of 14 days have passed after delivery, you may use our price guarantee for products ordered by contacting us (PLEASE REMEMBER TO STATE YOUR ORDER NUMBER).